RETURNS & EXCHANGES
Vintage apparel: At Meraki Thread co customer satisfaction and quality of our products is our highest priority. As we are a sustainable fashion and vintage store the majority of our apparel is upcycled and pre-loved, therefore we cannot accept returns or exchanges on these items. All our vintage apparel is put through an extensive quality check for defects however items may have general wear and tear, this just adds to their unique and special one-off appeal! If you believe your vintage purchase has arrived with a defect please contact us using the contact within 24 hours of recieving your parcel and we will accept returns for store credit with proof of defect.
Accessories, giftware, workout gear, swimwear tops and in store items in new condition:
Meraki Thread Co gladly accepts returns of undamaged or defective new full priced items in original packaging with tags purchased in our store for full refund or exchange within 7 days of original purchase. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Please note customers a responsible for return postage.
Flaws due to manufacturing faults: If the item (excludes vintage) is deemed a genuine manufacturers fault and is returned within an appropriate time frame determined by Meraki Thread Co we can offer exchange, refund or credit note. Please note your original style may not be available for exchange.
Swimwear and hats:
For hygienic reasons all swimwear bottoms and hats purchased in store are final sale. Please ensure you always try swimwear and hats on prior to leaving the store. We will accept returns for swimwear tops as per the return policy stated above.
All Meraki Thread Co sale items are a final sale and no returns or exchanges will be offered, thank you for your understanding.
We can ship to virtually any address in Australia however we do not ship internationally at this stage.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.